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Welcome to King-Theme support center

First thank you very much for your purchase or your interest in our product. Before you open your ticket, please read a few points below so we can help you faster and smooth.

  1. In most cases, you will receive an answer within 24 hours, this can be extended to 48 hours during the weekends or national holidays but we try to always be as responsive as possible
  2. Our working time: 8:00 AM → 6:00 PM and Monday - Friday . Our time zone (GMT+7)
  3. Provide access to your WordPress site & FTP in the ticket will speed up the process. 
  4. Giving details, screenshots , video to explain more about your problem will speed up the process.
  5. If any support ticket has no response from client for 7 days it is closed automatically. If you need further assistance you can create another ticket.
  6. Be polite and patient, we love what we do.

We offer support in English. So please use English when opening tickets.

If there are any issues and you are not satisfied with the support team please contact us directly via contact@lumise.com


Our Item Support Includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

✔ Installation of services from our products

Our Support Doesn't Include:

✘ Customization services

✘ Server customization 

✘ Support for third party plugins