3. Instructions to install Lumise PHP Standalone version
4. How to find my purchase-code?
5. How to back up and move Lumise to the new domain
6. How to update PHP version?
7. How to get free addons?
1. Support Policy
Support policy
Thank you for purchasing one of our premium plugin. We only offer support only to our plugin Buyers with a Valid Purchase Code. We only offer support for our plugin, features and functionality unique to our plugin. Please note that we cannot assist with general WordPress support or provide you with plugin modifications and customizations in any circumstances. If you need any customization service you may request a quote from us.
We’re in GMT +7 and we aim to answer all questions in 24 hours(Monday – Friday from 8:00 am to 5.30 pm).
In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
What we support
The item support period
A supported item includes item support for 6 months from the purchase date. During those 6 months, the author is expected to be available to provide the item support services we’ve set out on this page. Response times by authors can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided (see ‘fair-use’ later on).
If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
Answering questions about how to use the item
During the item support period, the author is expected to be available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).
Answering technical questions about the item (and included third party assets)
During the item support period the author is expected to be available to:
Answer your specific questions about the features and functionality of the item
Provide some guidance on the way the item is designed
Help you with issues related to using the item and getting the most value out of its functionality.
Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
Help with defects in the item or included third party assets
During the item support period, you can report and discuss bugs and minor item defects with the author, and authors are expected to be available to assist you with reported bugs. If appropriate, authors may issue bug fixes directly to you as part of item support. (If an author decides to address a bug fix through a general version update, that update will be available to all buyers.)
A supported item may include third party functionality or items from other authors such as plugins, image sliders or contact forms. During the item support period, the author is expected to be available to assist with questions about third party assets, and to either help you to address particular issues with the third party asset or direct you to where you can find the solution.
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
If a supported item includes a third party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), authors are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by the author, and enables our authors to maintain their items in these ways.
What we don’t support
Our support is NOT applicable to the following queries:
Item customization
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Installation of the item
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services or you can check out service providers on Envato Studio.
Hosting, server environment, or software
Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
Help from authors of included third party assets
If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.
Thank you for trusting and using Lumise!
2. 5 best hostings server should use with Lumise
In this article we will suggest a few popular hosting and currently a lot of Lumise customers are using. It is fully compatible with Lumise without any problems with the server.
1. SiteGround
Shared hosting starting at $3.95/mo.
WordPress hosting starting at $3.95/mo.
Reseller server starting at $42/year.
Cloud hosting starting at $80/mo.
Siteground is one of the most recommended WordPress hosting companies. They are known for their top notch customer support and fast reliable hosting plans. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful blog.
Super fast servers: All SiteGround servers are highly optimized for speed. They are equipped with latest hardware like SSD drives and custom software to make sure that your site is super fast.
Customer Support:Their customer support is amazing to say the least. They offer 24/7 phone, live chat, and ticket based support.
Free CDN and SSL: They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt. Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.
Notice: Contact your hosting provider to determine the best server package for you; the max _execution_ time value can vary by more than 600 seconds.
2. A2 Hosting
Shared hosting starting at $2.96/mo.
WordPress hosting starting at $2.96/mo.
Reseller hosting starting at $9.80/mo.
VPS hosting starting at $5/mo.
Dedicated servers starting at $99.59/mo.
A2 Hosting does a lot of things right. It offers Linux and Windows-based servers, SSD, caching, CDN and SSL for all plans. While some plans offer uptime monitoring and regular backups, all plans offer malware scanning and automatic patching and updates.
The hosting provider offers a managed hosting service called HostGuard. Subscribers of this service have access to a 24/7/365 "Guru Crew" support team that manages network, hardware, software and security. Managed hosting for WordPress customers begins at $9.78/mo and for VPS customers at $25/mo.
24/7/365 customer support is available not only by live chat and email, but by phone. It offers free site migrations with some dedicated attention paid to making a transfer as smooth as possible. And, if you're willing to go for one of the higher-end plans, the company has put some serious attention into performance and caching.
3. Bluehost
Shared hosting starting at $2.95/mo.
WordPress hosting starting at $2.95/mo.
VPS hosting starting at $18.99/mo.
Dedicated hosting starting at $79.99/mo.
When you sign up to Bluehost, you'll get a free domain name for the first year, along with a free SSL certificate (allowing you to operate a secure website for your personal use or business).
If you're a WordPress user, Bluehost is definitely a web hosting provider to consider. While its managed WordPress hosting is a little more pricey than basic shared hosting, the company has both specific WordPress and WooCommerce hosting plans available (along with management support). It also offers a site migration service for an additional fee.
The web hosting provider got bonus points for its policy of performing regular daily backups, even on the lowest-priced shared hosting accounts. Be aware, though, that the promotional price on the low-cost shared hosting does go up after the promotional period. That said, Bluehost offers 24/7 phone support, a 30-day money-back guarantee and SSH access for certain plan options.
4. HostGator
Shared hosting starting at $2.75/mo.
WordPress hosting starting at $5.95/mo.
Reseller hosting starting at $19.95/mo.
VPS hosting starting at $29.95/mo.
Dedicated servers starting at $119/mo.
Cloud hosting starting at $4.95/mo.
HostGator is a full-service hosting company, with plans for almost any need. Whether you're starting out and need a very basic shared site, or need to be able to operate your own machine dedicated solely to your company, HostGator has a service that can help.
HostGator not only allows more sophisticated site builders to customize their dedicated or virtual server, but also to choose Linux or Windows hosting. While HostGator doesn't support SSDs on all plans, many of its servers can be equipped with the faster drives.
HostGator gained points for uptime monitoring and regular backups, along with free cPanel or Plesk. We liked that SSH is available for the more technically inclined site operators and that dedicated IP addresses could be purchased. We did take points off because it's sometimes difficult to tell what the price is once promotional plans run their course. That said, with a generous 45-day money back guarantee, there's a hosting solution for almost everyone at HostGator.
5. DreamHost
Shared hosting starting at $2.59/mo.
WordPress hosting starting at $2.59/mo.
VPS hosting starting at $10/mo.
Dedicated servers starting at $149/mo.
Cloud hosting starting at $4.50/mo.
DreamHost's provide a free shared website to 501(c)(3) nonprofits is so notable. (Full disclosure: A nonprofit I was affiliated with once took advantage of this offer.)
Beyond that, DreamHost is a top website hosting platform for many reasons. First, it operates its own control panel, which is convenient and easy to understand. While phone customer support isn't available 24/7, it is responsive to live chat and tickets. The company uses super-fast SSDs for all its storage, has a free SSL certificate (for more secured web browsing) and provides SSH access for those plans that are intended for more technical users.
Hopefully the article will help you easily choose a hosting server that suit your work requirements.
3. Instructions to install Lumise PHP Standalone version
To install the PHP version after purchasing the product and downloading it from Envato, please follow these steps:
Step 1: You will go to Cpanel -> MySQL Databases and add the name, user name, password to create new database.
✅ Tick on All Privileges ---> Make changes
Step 2: You will have access File Manager -> public_html
✅ You will upload the Lumisephp file.zip into the folder you want and extract it.
Step 3: In the toolbar, enter domain/installer
--->The displayed screenshot below will show up.
Step 4: Fill in the information you created in step 1 into the table above and then Submit
Step 5: Click on Create Database -> Admin Panel
--> The process will complete when you see this screen appear.
If you have any questions, please open a ticket at https://king.ticksy.com/. Our supporter will assist you
Thank you for your time!
4. How to find my purchase-code?
We need you provide the purchase-code to verify that you are our customer and with us customer is King. Please follow the link bellow to know how to get purchase-code.
5. How to back up and move Lumise to the new domain
1. Backup database
- Please go to PHPmyadmin and export all Lumise table with .sql file
- Open .sql file and replace URL with new domain
- Save .sql file after replace with new domain. Then go to PHPmyadmin(new domain) and import .sql file
2. File backup
- All files are saved in the path wp-content/uploads/lumise_data. Please go to hosting panel and compress lumise_data folder. Then donwload that file and extract to new site with the path wp-content/uploads/
- With PHP version the data will saved in the path /data/
If you have problem please open a ticket. We will help you. Thank you!
6. How to update PHP version?
Before updating, please backup data
1. Compress all files in a folder and download that file via File Manager
2. Export all lumise table via PHPmyadmin
Please follow the steps below to update
1. Please open file theme/README.txt and read it.
2. Copy the files you have edited into the /theme directory like header.php, head.php, footer.php ...
3. Open file php_connector.php and copy config then paste it new file like text.txt
Since Lumise version 1.7.5 we launch addon systems. Basically every addon is a new feature that serves a certain purpose. We have released the Addons Bundle, it is a bundle of addon included:
