Dear Valued Customers,

As the Lunar New Year approaches, the Lumise team would like to extend our heartfelt gratitude for your continued trust and support throughout the past year.

We would like to inform you of our schedule during the Lunar New Year holiday:

In the meantime, you can access the following resources for assistance:

We appreciate your patience and understanding during this festive season. Regular operations will resume on February 3, 2025 (UTC+7).

Wishing You a Happy Lunar New Year!

May this new year bring you prosperity, happiness, and success. We look forward to continuing to support you and help you achieve your goals in 2025.

Warm regards, 

The Lumise Team

Okay
  Print

Home    Articles    Lumise Product Designer - Woocommerce Wordpress Version

Common mistakes with Lumise and how to fix them

1. Author field is missing in the addon background

Error message:


Solution:

- Please help me add the "author" field right after the "active" field in the "backgrounds" table.

- The "author" field information is as follows:

2. 403 error message with addon Images

Error message:


Solution:

Error hosting side, please contact with open hosting support to run files from the folder "lumise_data / addons / images".

-  .htaccess wp-content directory


- .htaccess uploads folder


3. Add text, cliparts, templates that are skewed to the side

Error message:


Solution:

- Access the setting.php file under the path "wp-content / plugin / lumise / core / admin / pages / setting.php"

- Search for the keyword "text_direction"

- uncomment => save

- Finally, turn off the Text direction function in the Lumise plugin configuration


4.  Error empty cart when checkout outside the frontend

Error message:

Error due to heavy design file could not upload

Solution:

If the site is running with the apache server, add this line to the .htaccess file

php_value upload_max_filesize 40M 

php_value post_max_size 40M

5. The "View in Lumise editor" function does not work in Lumise-> Orders

Error message:

- Perform the "View in Lumise Editor" function in Lumise-> Orders-> All Orders


Solution:

- All information of an order are displayed in Woocommerce-> Order


6. Error of not loading the product in the "design-editor" page

Error message:

- When "Customize" is clicked, the message "initializing" or "importing" continuously attached the death wheel


Solution:

Find and edit defective products in the Products tab

Click "Edit product base" then save the settings and check again:

7, Why can't you change the color of the clipart you add?

Make sure your clipart is in SVG-vector format. You can get vectors at the following websites to compare with yours. https://publicdomainvectors.org/

 



====================================================================

Hopefully some of the above guidelines will help you.